At Gemknits4kids we guarantee that you will be delighted with your purchase and online shopping experience. We want our customers to be completely satisfied with their purchase, and we are here to make sure of it.

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We reserve the right to cancel any orders that we cannot complete due unforeseen circumstances and we will issue a refund via Paypal on receipt of the order.

 

Please note our time scale to hand knit each item for you is around 2-3 weeks, longer if your order is a large one, some of our layettes and gift baskets take longer to prepare, please bear this in mind when ordering for special occasions.

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Returns & Exchange Policy 

However, we do understand that occasionally you might want to return a product to us. If for any reason you are not happy with your products, return them within 14 days of purchase and we will happily exchange them or give you a credit note for future purchases. NO REFUNDS will be given unless a product is faulty.

 

Please note.

• We will only accept items that are returned in their original condition (unused and in their original condition, undamaged/ unaltered packaging with all tags still attached).

• We will only accept items returned with prior notification via email (please provide full details of why you are returning the product and what you would like us to do).

• We recommend that you send your return parcel by track and trace post, as we cannot accept responsibility for items that are lost in transit.

• Credit notes and exchanges can only be given to the